The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

Benefits:

• Achieve a nationally recognised Level 2 qualification.
• Evidence your competency to employers.
• Improve how you deal with customer queries and complaints.

You will need to be:

• aged 19 or older on 31 August in the year you wish to study
• be eligible to study in the UK, with 'in-date' evidence that shows that you will be resident in the UK for the duration of the course and not currently studying an apprenticeship programme

You will also need access to a computer (laptop or desktop), and a stable internet connection, to access our interactive online learning platform.

You will complete a series of assessments within a set time-frame which will be marked by a qualified assessor these will produce the relevant evidence to meet the requirements for the awarding body. On successful completion you will be awarded a nationally recognised level 2 qualification.

To further your personal development you may wish to undertake up to three Level 2 courses at the same time.

As this course is undertaken by distance learning, there is no need to attend the college and you can study at a time that suits you. You will receive a set of comprehensive learning materials on your subject, and have access to an assessor who will support you throughout the programme.