Are you ready to explore the exciting world of Travel, Tourism and Aviation? 

Our Level 2 course is your gateway to a dynamic and rewarding career in one of the world’s fastest-growing global industries. Whether you're aspiring to become cabin crew, work in airport services, or thrive within the wider travel and tourism sector, this course will equip you with the essential skills and knowledge to take off in the right direction.

You'll learn about key aspects of the industry through a blend of classroom theory and hands-on experience in our immersive replica environments - including a working travel agency, airport check-in desk, and our very own Hammersmith Airlines cabin. These practical spaces will help you develop real-world customer service and operational skills that are in demand across the sector. 

Studying this course will equip you with:

• Practical experience through engaging role-play scenarios in customer service and in-flight cabin service
• Industry knowledge covering airport and airline operations, customer service, travel agency functions, visitor attractions, tourism destinations and industry structure 
• Professional communication skills essential for working effectively with passengers, colleagues, and industry professionals 
• Career insights and guidance to help you plan your next steps into employment or further study

We recommend that you have:

• At least two GCSEs at grade 4 or above, including English and Maths​
  or
• Functional Skills  English Entry 3 - Reading, Writing, Speaking and Listening (a certificate must confirm all four have been achieved) 
• Functional Skills Numeracy/Maths Entry 3
   
• Intermediate level IT skills 

We will check that the course is right for you at enrolment.

Your assessments are designed to match what you’ve learned. All your work will be marked by your tutors, giving you a chance to show off your skills in real-world situations.

You’ll be graded on a scale of Distinction, Merit, Pass, or Unclassified. This grading system helps you see how well you’re doing and where you can improve.

You’ll build a portfolio of your coursework, showcasing your progress throughout the course. Plus, you’ll get hands-on experience through practical assignments and receive feedback from your tutors. Some mandatory units may be assessed by external exams.

After completing this course, you'll be well-prepared for further study or employment in the industry, such as a Level 3 Extended Diploma, which can lead to university-level study.

Topics covered can include:

• Health and Safety Within Aviation 
• Aviation Security
• Aviation Communications 
• Airport Check In Services
• Working as Cabin Crew 
• Airline Health, Safety and Security 
• Aircraft Emergency Situations 
• Dealing With Passengers on Board an Aircraft 
• Cabin Service – Selling Techniques 
• Making Passenger Announcements on Board an Aircraft

School Leavers (16-18)

If you will be 16, 17 or 18 years old on 31 August before your course starts, and you have the legal right to live in the UK for the full length of your study programme, your course will be free.

You may also be eligible for financial help to support with books, travel, course materials and childcare costs – please click here for more information.